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Rhodes NSW 2138

Lift lobby and stairwell delivery in mixed Rhodes towers

Lift lobbies get cleaned because everybody sees them. Stairwells do not, because almost nobody does, until a fire drill puts two hundred people into one. On a Rhodes tower with commercial floors below residential, both need to be delivered rather than assumed.

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In short

Lift lobbies are worked every attendance and judged on detail: door tracks, call panel surrounds, the frame edges and the floor at the threshold. Stairwells are worked on a defined cycle rather than opportunistically, from the top down, with landings, handrails, nosings and the underside of flights all named so they are not skipped.

Clean Best puts stairwells on the supervisor's inspection list specifically because nobody complains about them. Clean Best attends Rhodes premises from Seven Hills. Where a tower mixes commercial and residential use, the boundary of what is in scope is named by level rather than described generally.

What lift lobbies are actually judged on

Not the floor in the middle. People stand still in a lift lobby, waiting, looking at whatever is in front of them, which is the doors, the call panel and the surrounding wall. So the detail work at those points determines the impression: door tracks free of grit, the panel surround free of finger marks, the frame edges clean, and the threshold where the floor meets the lift not accumulating a dark line.

Those items are also the ones that take deliberate attention rather than being caught by general cleaning. A lobby floor gets mopped as part of the corridor; a door track does not get cleaned unless somebody sets out to clean it. Naming those items in the scope is the difference between a lobby that is cleaned and a lobby that presents well. Naming those items is the difference between a lobby that is cleaned and one that presents well.

Stairwells and the reason they are neglected

They are unpleasant to work, they take time, they are rarely used and nobody inspects them. Every one of those factors points the same direction, and on a tower without a defined stairwell cycle they will be cleaned by whichever cleaner is most conscientious and then not at all when that person moves on. The neglect is invisible for a long time and then very visible all at once.

The fix is a defined cycle with the elements named: landings, treads, nosings, handrails, the underside of flights where accessible, and the doors at each level. Working from the top down means soil moves in one direction and nothing is recontaminated. Putting the cycle on the supervisor's inspection list is what makes it survive, since it is otherwise the first thing to slip. Inspection is what keeps a stairwell cycle alive once the novelty has worn off.

Boundaries in a mixed-use tower

Where commercial floors sit below residential ones, the boundary needs naming by level rather than described as commercial areas. A stairwell runs through both. A lift lobby on the transition level may serve either. A service corridor may be shared. Each of those is a specific place and the scope should say who cleans it, at what frequency, and where the responsibility changes. Every one of those is a specific place, and the scope should name it as one.

That is often a conversation between two arrangements rather than one, since residential common property is frequently serviced under a strata arrangement while the commercial floors are not. Identifying the overlap early is far easier than resolving it after a complaint about a stairwell that turns out to have belonged to nobody for a year. Identifying the overlap early costs a conversation; resolving it later costs considerably more.

Lobbies and stairwells in a tower

  • Lift door tracks, call panel surrounds and frame edges named in the scope
  • The threshold where floor meets lift treated as its own detail item
  • A defined stairwell cycle rather than opportunistic attention
  • Landings, nosings, handrails and flight undersides named individually
  • Stairwells worked top down so soil moves in one direction
  • Boundaries in a mixed-use tower named by level, not described generally
Clean Best supervisor inspecting facility cleaning in Blacktown NSW

Working in Rhodes and the Central West

Rhodes in the Central West is built around corporate offices, retail and high-density mixed-use towers, a number of which combine commercial floors with residential levels above them in a single structure. Buildings of that configuration have circulation space that runs through both uses, which is where cleaning responsibility most often becomes unclear. Clean Best attends Rhodes premises from Seven Hills, and the boundary between what is in scope and what belongs to another arrangement is named by level so nothing depends on a general description that each party reads differently.

Questions about Rhodes

How often are stairwells cleaned?

On a defined cycle rather than opportunistically, with the frequency set to how much the stairwell is actually used. What matters more than the interval is that it exists and is inspected, because a stairwell without a defined cycle is cleaned by whoever is most conscientious and then stops being cleaned when that person moves on.

What is included in stairwell cleaning?

Landings, treads, nosings, handrails, the underside of flights where accessible, and the doors at each level, named individually rather than described as the stairwell. Work runs from the top down so soil moves in one direction. Naming the elements is what stops the awkward ones being skipped on a difficult night. Frequency and elements are both stated so nothing rests on a general description of the stairwell.

Why do lift lobbies look poor even after cleaning?

Usually because the items people actually look at have not been addressed. In a lobby people stand still facing the doors, the call panel and the surrounding wall. Door tracks, panel surrounds, frame edges and the threshold line all need deliberate attention, and none of them are caught by cleaning the lobby floor as part of the corridor.

Who cleans the areas shared with residential levels?

That is established at the walkthrough and named by level in the scope. Residential common property is frequently serviced under a separate strata arrangement, so an overlap is common and needs identifying early. Resolving it after a complaint about an area that turns out to have belonged to nobody is considerably harder. Naming the boundary by level removes the ambiguity that a general description leaves in place.

Are stairwells inspected?

Yes, specifically and by name, because nobody complains about them and they will otherwise be the first thing to slip. They appear on the supervisor's inspection list rather than being covered by a general look at the building. A fire drill is not the right moment for anybody to discover the condition of a stairwell.

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