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Waterloo NSW 2017

What the crew does in the week a new Waterloo tenant moves in

A move-in generates more mess in the common areas than the new tenancy will produce in a year. Packaging, trolley marks, propped doors and constant traffic through a lobby. On a Waterloo building that week is planned for or it is simply endured.

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In short

During a move-in the crew's attention shifts to the routes serving the suite: the entry, the lift car and lobby, the corridor and the loading area. Packaging volumes are identified rather than absorbed into the building's bins, and the new tenancy itself is outside the routine scope until it is occupied and the arrangement is agreed.

Clean Best asks to be told when a move-in is happening because notice is what makes the difference. Clean Best attends Waterloo premises from Seven Hills. Where the incoming tenant needs a clean before occupation, that is scoped separately from the building's routine service rather than assumed to be included.

The common areas take the load

Every item entering the building passes through the entry, the lift and one corridor, on trolleys, repeatedly, over one or two days. That produces scuffed lift car walls, marked door frames at every turn, floor soil tracked from a street or a loading area, and packaging debris along the whole route. None of it happens inside the new tenancy, which is where people assume the mess will be. The mess is on the route rather than in the tenancy, which is where people expect it.

So the effort moves to that route for the duration and detail work elsewhere waits a cycle. That is a decision made with the building contact rather than unilaterally, because other tenants notice a reduction and will attribute it to declining service unless somebody tells them there is a move-in and the common areas are being prioritised. Other tenants will attribute a reduction to declining service unless somebody tells them otherwise.

Packaging is not the building's waste

A move-in generates cardboard and packaging in volumes no commercial bin arrangement is sized for. If it goes into the building's bins, the store fills within hours and every other tenant is affected for a week. So the crew identifies it and reports it rather than absorbing it, ideally before the bin store has been filled rather than afterwards. Reporting before the store fills gives somebody time to act rather than to complain.

The practical remedy is a separate arrangement for the tenant: a dedicated skip, a scheduled bulk collection, or a requirement that the removalist takes packaging away. Any of those work and all of them need arranging before the move rather than during it. Raising the issue promptly is what gives the building manager time to organise one. Raising it promptly is what gives the building manager time to organise one.

Where the new tenancy fits

Until the tenant is occupied and an arrangement is agreed, the suite is not part of the routine service. That needs stating clearly, because incoming tenants frequently assume the building's cleaner covers their space, and the first they discover otherwise is when they find it uncleaned. A short conversation at the point of move-in prevents an entirely avoidable early complaint. A short conversation at that point prevents an avoidable early complaint from a new occupant.

Where the incoming tenant wants a clean before occupation, that is scoped separately: a fit-out clean, a pre-occupation clean, or both, depending on what has been done to the space. Those are different tasks from routine cleaning and are quoted as such. Adding a new tenancy to an existing building service is a variation, handled the same way as any other addition. Adding a tenancy is a variation and is handled the same way as any other addition.

Managing a tenant move-in week

  • Notice given to the crew before the move starts
  • Effort concentrated on the entry, lift, corridor and loading route
  • Detail work elsewhere deferred by a cycle and the reason explained
  • Packaging volumes identified and reported before the bin store fills
  • A separate waste arrangement raised with the building manager
  • The new tenancy scoped and quoted separately rather than assumed included
Clean Best supervisor inspecting facility cleaning in Blacktown NSW

Working in Waterloo and the Inner South

Waterloo in the Inner South combines apartments, offices, showrooms and mixed-use properties, much of it in buildings where several tenancies share one entry, one lift and one bin store. In that configuration a single move-in affects everybody in the building, because the shared infrastructure carries the entire event. Clean Best attends Waterloo premises from Seven Hills and cannot see a move starting unless somebody says so, which makes notice from the building manager the single most useful thing available for managing the week.

Questions about Waterloo

Is a new tenant's suite covered by the building's cleaning?

Not unless it has been added by variation. Incoming tenants frequently assume it is, and the first they discover otherwise is when they find the space uncleaned. A short conversation at move-in prevents an avoidable early complaint, and adding the tenancy is handled the same way as any other addition to a scope. Where the building owner wants new tenancies included by default, that is set up as a standing arrangement.

What happens to all the packaging?

It is identified and reported rather than absorbed into the building's bins, ideally before the store has been filled. A move-in generates volumes no commercial bin arrangement is sized for, and absorbing it affects every other tenant for a week. The practical remedies are a dedicated skip, a bulk collection, or the removalist taking it away. Reporting before the bin store has filled is considerably more useful than reporting afterwards.

Do other parts of the building get less attention?

Some detail work is deferred by a cycle so effort can go to the routes actually taking the load. That is agreed with the building contact rather than decided quietly, and it is worth telling other tenants, because they will otherwise attribute the reduction to declining service rather than to a move-in they may not know about. Anything deferred is recorded and picked up on the following attendance rather than dropped.

Can you clean a suite before the tenant occupies it?

Yes, scoped separately as a fit-out clean, a pre-occupation clean, or both depending on what has been done to the space. Those are different tasks from routine cleaning and are quoted as such after the work in the suite has finished, rather than estimated in advance from a floor plan. A fit-out clean and a pre-occupation clean are different tasks and are quoted separately.

How far ahead should we tell you about a move?

Enough to brief the crew before the attendance where it starts, which in practice means a few days. What matters more than the exact period is that somebody tells us at all. A move-in discovered on arrival is handled reactively, and the first evening is invariably the worst one for the building. A day or two is usually enough to brief the crew and adjust the week properly.

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